MORICON is a London-based consultancy specialised in setting up bespoke hospitality and service delivery for a residential development during the pre-opening phase – having the post-opening period at the forefront of our planning from the very beginning until handover. My experience links the best of luxury residential projects and lifestyle hospitality together and combines them with considerable experience in Development, Construction and Post-Opening Operations to create a tailor made service offering. MORICON assists developers across the residential sector with the creation of hospitality and service delivery throughout the projects build-time. MORICON Mystery Shopper offers a range of audits, from standard to wholly tailored audit programmes to best suit different locations and client requirements. We believe that a great customer and brand experience starts as soon as you begin the search for a new home.  We assist rental operators by testing standards to help improve their performance by de-risking the customer service experience - audit by audit. Our team works UK-wide and we always put your brand front and centre